MC
Michelle C

1 reviews | Active since Aug 2016

19 Aug 2016, 18:39

Autopage / MTN

<p>Before MTN took over from Autopage there was some deductions which was not correct on my account.</p> <p>Autopage credit my account with the relevant amount and i was in credit on the invoice of March 2016. Now that MTN has taken over in April 2016 I noticed that my account is in arrears. I have phoned and emailed MTN numerous of time only to be told that i need to take this up with Autopage. My reference number with MTN is ********** 16. MTN will only give me a month to pay the arrears. I can not find a working number nor email address to contact Autopage as they no longer exist. I feel that this not my problem to run around trying to sort out an issue which is clearly and internal accounts issue between Autopage and MTN during the takeover of clients by MTN. This is my business phone and I can not afford that my phone gets suspended as my business will suffer financial loss. </p> <p>Please can someone contact me ASAP either from Autopage or MTN with a resolution to the issue as i can not afford to sit on the phone the hole day and get no where with an issue that is clearly between Autopage and MTN.</p> <p> </p> <p>Thank you in advance.</p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply22 Aug 2016, 15:58
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ: **********

Best regards,