1 reviews | Active since Sept 2016
Autopage Confusion
<p>Good day</p> <p> </p> <p>Please could someone assist me.</p> <p> </p> <p>I had multiple contracts opened through Autopage Cellular and since their closure, all contracts were transfered to MTN directly.</p> <p> </p> <p>Two of the contracts were transfered incorrectly and the numerous attempts made to rectify the situation at different branches, have been fruitless.</p> <p> </p> <p>I have emailed the documentation through to MTN consultants and still nothing is done to resolve this issue.</p> <p> </p> <p>Please can a manager or person of authority contact me to rectify the problem.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the business division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the business division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********