Automatically subscribed to "Reycreo" WITHOUT MY PERMISSION twice in one day.

Item: MTN South Africa
Rating: 1
Author: Marcelle R

Received SMS thanking me for "my subscription" to the Reycreo service at 09:23AM After NEVER being asked to subscribe to the service in the first place and the fee of R9.08 was deducted from my airtime balance.

I followed the procedure to unsubscribe and received the SMS confirming that the subscription was cancelled at 09:25AM.

AGAIN received SMS thanking me for my subsumption to Reycreo service at 09:28AM and ANOTHER R9.08 was deducted from my airtime balance.

This is flat out THEFT. I was not asked to NOR DID I GIVE MY PERMISSION for this subscription.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

19 Mar 2019, 14:24

Good day Marcelle

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.

Please give us a chance to look into this and revert back to you.

Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team

MTN South Africa's reply19 Mar 2019, 14:24

Official

MTN South Africa's replyOfficial

22 Mar 2019, 11:45

Good day Marcelle

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly note that we have cancelled all the subscriptions that were on your mobile number. You can also use the USSD code

*136*5#OK to cancel unwanted subscriptions from your mobile number. Kindly note that I have also credited your number with R18.16 airtime that was deducted from you.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team.

MTN South Africa's reply22 Mar 2019, 11:45