AL
Aashish L
1 reviews | Active since May 2019
13 May 2019, 18:41
Automatically subscribed to "Reycreo" WITHOUT MY PERMISSION
Automatically subscribed to "Reycreo" WITHOUT MY PERMISSION.
Received SMS thanking me for "my subscription" to the Reycreo service at After NEVER being asked to subscribe to the service in the first place and the fee of R9.08 was deducted from my airtime balance.
I followed the procedure to unsubscribe.
AGAIN received SMS thanking me for my subsumption to Reycreo service and ANOTHER R9.08 was deducted from my airtime balance.
This is flat out THEFT. I was not asked to NOR DID I GIVE MY PERMISSION for this subscription.
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Replies (1)
MTN South Africa's replyOfficial
14 May 2019, 09:12Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we have refunded you for the two subscription amounts. Should you experience this again, kindly contact our contact center on 135 so we can immediately stop it for you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we have refunded you for the two subscription amounts. Should you experience this again, kindly contact our contact center on 135 so we can immediately stop it for you.
Warm regards,Mazwi ZumaComplaints Analyst
MTN South Africa's reply14 May 2019, 09:12
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we have refunded you for the two subscription amounts. Should you experience this again, kindly contact our contact center on 135 so we can immediately stop it for you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we have refunded you for the two subscription amounts. Should you experience this again, kindly contact our contact center on 135 so we can immediately stop it for you.
Warm regards,Mazwi ZumaComplaints Analyst