FT
Fidzani T
1 reviews | Active since Jun 2019
19 Jun 2019, 20:20
AUTOMATICALLY SUBSCRIBED TO REYCREO WHEN I NEVER AUTHORIZED SUCH
JUST LESS THAN 24HRS AFTER HAVING AN MTN CONSULTANT FIX THE PROBLEM, IT COMES BACK AGAIN.... MY QUESTION IS, WHY DOES THAT REYCREO SUBSCRIPTION COME WITHOUT MY APPROVAL??❓ THATS MY MONEY❗❗
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MTN South Africa's replyOfficial
20 Jun 2019, 13:59Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that it is not our intention to displease you. Also you may dial *141*5# ok to check any content services and to cancel any. As per our telephonic conversation, I have checked on confirmed that you currently do not have any subscriptions on your number.
Please do not hesitate to contact our customer service line 135 for any queries.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that it is not our intention to displease you. Also you may dial *141*5# ok to check any content services and to cancel any. As per our telephonic conversation, I have checked on confirmed that you currently do not have any subscriptions on your number.
Please do not hesitate to contact our customer service line 135 for any queries.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply20 Jun 2019, 13:59
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that it is not our intention to displease you. Also you may dial *141*5# ok to check any content services and to cancel any. As per our telephonic conversation, I have checked on confirmed that you currently do not have any subscriptions on your number.
Please do not hesitate to contact our customer service line 135 for any queries.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that it is not our intention to displease you. Also you may dial *141*5# ok to check any content services and to cancel any. As per our telephonic conversation, I have checked on confirmed that you currently do not have any subscriptions on your number.
Please do not hesitate to contact our customer service line 135 for any queries.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team