DH
Dylan H
1 reviews | Active since Dec 2019
02 Dec 2019, 10:50
Automatically subscribed to Reycreo_monthly WITHOUT MY PERMISSION
I have been subscribed to a Reycreo_monthly server this morning WITHOUT MY CONSENT and when I contact the MTN customer service they tell me there is nothing they can do about it and cannot refund me the R5 they have allowed to be deducted without my consent, MTN say its not their responsibility. How is that possible? I find that shocking, this is ***** on MTNs part
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
02 Dec 2019, 17:11Good day Dylan,
It is with great concern and regret we received your post outlining the problem you had with our service.
First and foremost, on behalf of MTNSA, I would like to personally apologize for your inconvenience. Thank you for bringing this matter to our attention and I can assure you that we will address it. may you kindly confirm the mobile number that was billed for content charges as I'm not picking up any content subscriptions on the number provided on this post.
We value our customers and ask you to please feel free to continue to provide feedback about our services.
Regards:
Brian Tshabalala
MTNSA
It is with great concern and regret we received your post outlining the problem you had with our service.
First and foremost, on behalf of MTNSA, I would like to personally apologize for your inconvenience. Thank you for bringing this matter to our attention and I can assure you that we will address it. may you kindly confirm the mobile number that was billed for content charges as I'm not picking up any content subscriptions on the number provided on this post.
We value our customers and ask you to please feel free to continue to provide feedback about our services.
Regards:
Brian Tshabalala
MTNSA
MTN South Africa's reply02 Dec 2019, 17:11
Official
Good day Dylan,
It is with great concern and regret we received your post outlining the problem you had with our service.
First and foremost, on behalf of MTNSA, I would like to personally apologize for your inconvenience. Thank you for bringing this matter to our attention and I can assure you that we will address it. may you kindly confirm the mobile number that was billed for content charges as I'm not picking up any content subscriptions on the number provided on this post.
We value our customers and ask you to please feel free to continue to provide feedback about our services.
Regards:
Brian Tshabalala
MTNSA
It is with great concern and regret we received your post outlining the problem you had with our service.
First and foremost, on behalf of MTNSA, I would like to personally apologize for your inconvenience. Thank you for bringing this matter to our attention and I can assure you that we will address it. may you kindly confirm the mobile number that was billed for content charges as I'm not picking up any content subscriptions on the number provided on this post.
We value our customers and ask you to please feel free to continue to provide feedback about our services.
Regards:
Brian Tshabalala
MTNSA