MJ
Miksha J

1 reviews | Active since May 2016

16 Jul 2019, 09:18

Automatically subscribed to "Reycreo" AND "KickAss" and "Adrenaline Addicts"WITHOUT MY PERMISSION.

Automatically subscribed to "Reycreo" WITHOUT MY PERMISSION. Received SMS thanking me for "my subscription" to the Reycreo service at 10:07 AM on the 4th of July 2019. After NEVER being asked to subscribe to the service in the first place and the fee of R9.08 was deducted from my airtime balance. I then followed the same procedure for "Adrenaline Addicts " and "kickAss stunts" even though I had never subscribed to all three of these services.

I called into MTN customer care- who firstly refused to help me saying I am not the account holder. After a long debate, the lady said: "there's nothing they can do about it, as I must have clicked on an advert while on the internet." and my airtime is gone but looks like alot of people are experiencing the same problem with THIS THEFT OF AIRTIME!

I followed the procedure to unsubscribe and received the SMS confirming that the subscription was cancelled, on the 15th July 2019 at 7:19 PM AGAIN received SMS thanking me for my subsumption to Reycreo service and ANOTHER R9.08 was deducted from my airtime balance. This is flat out THEFT. I was not asked to NOR DID I GIVE MY PERMISSION for this subscription. This THEFT is not stopping!!!! I have not clicked on anything and I am really considering ending my contract with MTN.

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Replies (3)
MJ
Miksha J's update17 Jul 2019, 07:36
Reviewer Update
Late yesterday, It happened again twice after posting the review- on 16/07/2017 at 12:30 and after canceling, subscribing me to Reycreo again at 12:33
MTN South Africa
MTN South Africa's reply18 Jul 2019, 15:01
Official
Good day

 
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.


We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention. 


The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. Please also dial *136*5# opt 2 to manage contents.


Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.


Warm Regards
Zenetta Portia Viljoen
Complaints Management team
MJ
Miksha J's update22 Jul 2019, 20:27
Reviewer Update
Portia, who said she was going to call me back, sent me this email:

Good day Miksha
Sorry I couldn’t contact you at about 10:00, I was in a meeting.
Please dial *155# opt 3 to block all/any subscriptions on your number.

Warm regards.

Absolutely useless