1 reviews | Active since May 2016
Automatically subscribed to "Reycreo" AND "KickAss" and "Adrenaline Addicts"WITHOUT MY PERMISSION.
Automatically subscribed to "Reycreo" WITHOUT MY PERMISSION. Received SMS thanking me for "my subscription" to the Reycreo service at 10:07 AM on the 4th of July 2019. After NEVER being asked to subscribe to the service in the first place and the fee of R9.08 was deducted from my airtime balance. I then followed the same procedure for "Adrenaline Addicts " and "kickAss stunts" even though I had never subscribed to all three of these services.
I called into MTN customer care- who firstly refused to help me saying I am not the account holder. After a long debate, the lady said: "there's nothing they can do about it, as I must have clicked on an advert while on the internet." and my airtime is gone but looks like alot of people are experiencing the same problem with THIS THEFT OF AIRTIME!
I followed the procedure to unsubscribe and received the SMS confirming that the subscription was cancelled, on the 15th July 2019 at 7:19 PM AGAIN received SMS thanking me for my subsumption to Reycreo service and ANOTHER R9.08 was deducted from my airtime balance. This is flat out THEFT. I was not asked to NOR DID I GIVE MY PERMISSION for this subscription. This THEFT is not stopping!!!! I have not clicked on anything and I am really considering ending my contract with MTN.
Warm regards.
Absolutely useless
Warm regards.
Absolutely useless
