KF
Kyle F
1 reviews | Active since May 2019
12 May 2019, 08:45
Automatic Reycreo subscription
Automatically subscribed to "Reycreo" WITHOUT MY PERMISSION twice in one day.
I Received SMS on 10/05/2019 thanking me for "my subscription"to the Reycreo service at 18:42 PM After NEVER being asked to subscribe to the service in the first place and the fee of R9.08 was deducted from my airtime balance I then went ahead and unsubscribed from th service using the 155 USD menu..
AGAIN I received SMS on the 11/05/2019 thanking me for my subsumption to Reycreo service at 8:36 AM and ANOTHER R9.08 was deducted from my airtime balance.
This is flat out THEFT. I was not asked to NOR DID I GIVE MY PERMISSION for this subscription.
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MTN South Africa's replyOfficial
13 May 2019, 11:41Good day Kyle
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we have refunded you for the two transactions.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we have refunded you for the two transactions.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's reply13 May 2019, 11:41
Official
Good day Kyle
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we have refunded you for the two transactions.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we have refunded you for the two transactions.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,