Automatic responses on hellopeter
<p>This is so frustrating, I have not received any call back from MTN. All i get is a generic automated response on hellopeter no one is taking me seriously. This is ****ed up</p>
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MTN South Africa's replyOfficial
27 Oct 2016, 11:32Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online. I have requested from the insurance department to contact and assist you with feedback when the device will be picked up for repairs.
Due to the inconvenienced caused, we will pass a goodwill credit to the account. Monthly subscription fee + insurance + Yellow card insurance ( Subscription fee R613.16 + Insurance R90.35 + yellow sim R2.63 (vat not included)=R706.14 + 14% vat =R804.99 divided by 2=R402.49 credit will be passed.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply27 Oct 2016, 11:32
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online. I have requested from the insurance department to contact and assist you with feedback when the device will be picked up for repairs.
Due to the inconvenienced caused, we will pass a goodwill credit to the account. Monthly subscription fee + insurance + Yellow card insurance ( Subscription fee R613.16 + Insurance R90.35 + yellow sim R2.63 (vat not included)=R706.14 + 14% vat =R804.99 divided by 2=R402.49 credit will be passed.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,