RD
Rosalie D

1 reviews | Active since Sept 2016

03 Aug 2017, 09:58

Automatic renewal of cell contract after expiry date

<p>I have received invoices for 2 months since my contract has expired. According to the Consumer Protection Act:-</p> <p>Firstly according to Section 14(2)(c) of the Consumer Protection Act 68 of 2008 (CPA), service providers need to provide you with 40–80 business days’ written notice or “any other recordable form” of the fact that your cell phone contract is coming to an end, thereby giving you the opportunity to cancel the contract on time. A “this is just not working out” type of scenario. Which is 100% fine. I mean not everyone is compatible. Service providers included.</p> <p>On top of that, service providers are no longer allowed (according to the CPA) to immediately renew your cell phone contract without your express permission.</p>

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Replies (2)
RD
Rosalie D's update04 Aug 2017, 08:22
Reviewer Update

Please read the Consumer protection act - you are NOT entitled to continue billing me. My contract was for 2 years and I am therefore not liable for anything after 2 years. Please reverse these charges as I do not have to give you notice - you are not allowed to automatically bill me which you have done at the beginning of July and now August. PLEASE REVERSE THESE CHARGES

RD
Rosalie D's update10 Aug 2017, 13:37
Reviewer Update

Alice van der Merwe of MTN please respond