CP
CHris P
1 reviews | Active since Jan 2014
15 Feb 2016, 11:38
Automatic activation doesn't work
I tried to activate my new SIM by dialling the auto activation no - ***.<br> <br> Three times I entered the correct ID no and SIM card no<br> <br> Three times it said the numbers don't match.<br> <br> Three times I selected option 2 to be put through to an operator and each time the call was terminated<br> <br> I then phoned 808 and the call centre admitted there was a problem and said someone would get back to me.<br> <br> They haven't and my line is still unactivated.<br> <br> The SMS activation service (where you send an sms to 44770, as per their website) also doesn't work.<br> <br> Pls help
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Replies (1)
MTN South Africa's replyOfficial
16 Feb 2016, 14:06Hello chriskloof2,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Kindly be advised that the matter has been escalated to the Activations management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Kindly be advised that the matter has been escalated to the Activations management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply16 Feb 2016, 14:06
Official
Hello chriskloof2,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Kindly be advised that the matter has been escalated to the Activations management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Kindly be advised that the matter has been escalated to the Activations management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,