1 reviews | Active since Dec 2015
Authorisation of Delivery
Hey guys,<br> <br> I app**** for two additional contracts last week Tuesday 1st Dec. I received an sms saying that the application has been approved and I will be getting notified by the couriers when delivery will take place by it never happened. I eventually phoned MTN this morning and was transferred about 6 times and finally got the couriers number. Upon phoning them they said they have the parcel but it has not be authorised for delivery. I've then attempted to phone MTN to authorise this so delivery can take place. I've left msges for the sales person to phone me back and to help with the authorisation but I'm not having any success. I would just like to sort this out ASAP as I've given my work address for delivery and this is my last week at work before I go on leave.<br> <br> Kind someone kindly assist me with this matter.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to MTN direct supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to MTN direct supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***