Attitude from Tsidi
<p>I took out a contract on the 23rd December. Two days ago there is a vertical line appearing on the screen. Yesterday when i took the phone to MTN Clearwater mall, a lady by the name of Tsidi wasnt friendly at all. She threw the papers and does not tell me to sign. She speaks to her colleagues in zulu and doesnt tell me the process. She said 7-14 working days but her attitude was very poor. She was rude and very unpolite.</p> <p>I am unhappy with the customer service i received from her. I changed networks because of bad service but this that im getting is nothing different.</p> <p>Please train your staff to be more helpful and friendly or this will be the last i ever buy anything from mtn.</p>
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Replies (2)'s updateReviewer Update
10 Jan 2017, 10:15Still no reply o this. Very professional MTN
's update10 Jan 2017, 10:15
Reviewer Update
Still no reply o this. Very professional MTN
MTN South Africa's replyOfficial
12 Jan 2017, 11:55Good day Marlin,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services therefore what Tshidi is not condoned by MTN. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
Kindly note that this matter has been escalated to the senior store manager at MTN-Clear Water for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply12 Jan 2017, 11:55
Official
Good day Marlin,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services therefore what Tshidi is not condoned by MTN. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
Kindly note that this matter has been escalated to the senior store manager at MTN-Clear Water for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Kind Regards,
Tshepo M
REQ:***
Best regards,