jR
jabulani R
1 reviews | Active since Feb 2014
22 Sept 2015, 10:54
attitude
Good morning, could I please be assisted here Thabelo is not assisting,my question is how did it happened I owe so much for one device and wanted break down of this amount you claimed that I owe you,I was getting data of 500mb all the time suddenly in April and May I exceeded really I've never experience for the past 23 months can the superior respond please!!!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
22 Sept 2015, 14:16Hello jabulani4,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the May 2015 invoices for the cell phone numbers ***, *** & *** closed on R1522.59, with the number *** generating the bulk of the usage. Payment for this amount failed at every attempt to retrieve it, however a credit of R572.98 was processed for the late cancellation, leaving you with an outstanding balance of R983.80 which is currently due for payment.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the May 2015 invoices for the cell phone numbers ***, *** & *** closed on R1522.59, with the number *** generating the bulk of the usage. Payment for this amount failed at every attempt to retrieve it, however a credit of R572.98 was processed for the late cancellation, leaving you with an outstanding balance of R983.80 which is currently due for payment.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
MTN South Africa's reply22 Sept 2015, 14:16
Official
Hello jabulani4,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the May 2015 invoices for the cell phone numbers ***, *** & *** closed on R1522.59, with the number *** generating the bulk of the usage. Payment for this amount failed at every attempt to retrieve it, however a credit of R572.98 was processed for the late cancellation, leaving you with an outstanding balance of R983.80 which is currently due for payment.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the May 2015 invoices for the cell phone numbers ***, *** & *** closed on R1522.59, with the number *** generating the bulk of the usage. Payment for this amount failed at every attempt to retrieve it, however a credit of R572.98 was processed for the late cancellation, leaving you with an outstanding balance of R983.80 which is currently due for payment.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,