CM
Christinah M
1 reviews | Active since May 2012
28 Jan 2016, 12:29
ATTERLY DISGUSTING SERVICE
November 2016 i was called for an upgrade i took 2 Blackberry Z3 on top up however i asked if i would like the 3rd one what should i do, i was told they will call me, off which that was done. the 1st 2 phones where delivered find no issues there however the 3rd phone was on an open line contract, that was not the agreement, called 808 and told them i dont want the contract anymore i did not ask for an open line, i was told to take it to the nearest MTN shop, the MTN shop told me to take it to MTN centre in Midrand, i got there i was told they having a xmas party so i can speak to them, went the following day was to no u should call this number *** then they told me to call ***, then again i was told to call ***(summer mobile) they told me to go back to MTN Center again i went only to be told that this is too late they wouldn't be able to take it back as it is out of time and i will be charged a penality fee. I REFUSE TO PAY MTN FOR A SERVICE I DON'T WANT TO USE u can go check the 3rd number its never beeb used. PLEASE DO ME A FAVOUR AND COME COLLECT YOU PHONE OR ELSE I WILL takSUE YOU AS WELL. UR SERVICE IS REALLY is disgusting no wonder why you being SUE
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Replies (2)
MTN South Africa's replyOfficial
04 Aug 2016, 15:45Good Day Christinah,
Thank you for bringing this matter to our attention.
We would like to sincerely apologize for the long delay in our response, there has been an error with the Hellopeter site which resulted in a long delay in us receiving some of the posts. Please be assured that MTN believes in giving its customers the most efficient service and these kind of delays are totally against our brand values.
Should this matter not be resolved as yet then please contact our Customer Care line on 808.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply04 Aug 2016, 15:45
Official
Good Day Christinah,
Thank you for bringing this matter to our attention.
We would like to sincerely apologize for the long delay in our response, there has been an error with the Hellopeter site which resulted in a long delay in us receiving some of the posts. Please be assured that MTN believes in giving its customers the most efficient service and these kind of delays are totally against our brand values.
Should this matter not be resolved as yet then please contact our Customer Care line on 808.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
CM
Christinah M's updateReviewer Update
05 Aug 2016, 05:57Why Should i be the one calling you yet again i have tried this numerous times and it didnt work out for me, surely this time you as MTN employee should be calling us. it just a matter of time before i start returning your debit orders with my bank i have given you enough time since January 2016. all i want is for you to take you Phone and pay back my R150 from November 2016 to date. Nothing else i will continue with the current contracts i have till the 24 months is over. i dont think i want to do business with you guys.
CM
Christinah M's update05 Aug 2016, 05:57
Reviewer Update
Why Should i be the one calling you yet again i have tried this numerous times and it didnt work out for me, surely this time you as MTN employee should be calling us. it just a matter of time before i start returning your debit orders with my bank i have given you enough time since January 2016. all i want is for you to take you Phone and pay back my R150 from November 2016 to date. Nothing else i will continue with the current contracts i have till the 24 months is over. i dont think i want to do business with you guys.