AB
Anja B
1 reviews | Active since Jul 2011
20 Mar 2015, 12:15
Attention: Lungi Kunene (REQ:***)
My contract was never upgraded. It was migrated to \2G Top Up CAPPED"in April 2014. The charge was set at R159 / month and MTN billed me correctly for this from April to September 2014. <br> <br> Then something went wrong on MTN's side. MTN changed my access from CAPPED to an OPEN line"
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MTN South Africa's replyOfficial
25 Mar 2015, 10:09Hello Disgusted.,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system the records show that the migration to Top Up package was only done on 7/03/2015.
You were on an open line contract, after you finish your allocated data we bill you for using additional data, hence the data charges on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system the records show that the migration to Top Up package was only done on 7/03/2015.
You were on an open line contract, after you finish your allocated data we bill you for using additional data, hence the data charges on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply25 Mar 2015, 10:09
Official
Hello Disgusted.,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system the records show that the migration to Top Up package was only done on 7/03/2015.
You were on an open line contract, after you finish your allocated data we bill you for using additional data, hence the data charges on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system the records show that the migration to Top Up package was only done on 7/03/2015.
You were on an open line contract, after you finish your allocated data we bill you for using additional data, hence the data charges on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***