AB
Anja B
1 reviews | Active since Jul 2011
27 Mar 2015, 14:55
Attention: Lungi Kunene (REQ:***)
YAY! HERE WE GO AGAIN, MTN ... AROUND AND AROUND IN CIRCLES!!!<br> <br> MTN's idea of Customer Care is to repeatedly deflect complaints to the point that most customers choose silence over sanity while they stagger off in a stunned stupor. <br> <br> The response that \the records show that the migration to Top Up package was only done on 7/03/2015"is FALSE and proves"
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Replies (1)
MTN South Africa's replyOfficial
08 Apr 2015, 14:32Hello Disgusted.,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation, would you please forward me all the relevant supporting documentation so that we can refer to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation, would you please forward me all the relevant supporting documentation so that we can refer to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply08 Apr 2015, 14:32
Official
Hello Disgusted.,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation, would you please forward me all the relevant supporting documentation so that we can refer to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation, would you please forward me all the relevant supporting documentation so that we can refer to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***