Attend to this matter

Title: Furious and Fed Up – Where Is My Phone?!

I don’t usually write HelloPeter complaints, but this has gone too far.

I logged a claim for my damaged phone — which was less than a year old, by the way — and was told I had to pay an excess (understandable), but then there were additional random fees added on that no one can clearly explain. Fine. I paid them anyway, hoping for a quick resolution.

That was TWO MONTHS ago.

Almost three months later, I’m still being given the runaround. Every time I follow up, there’s a different story. This time it’s apparently a “courier issue” — something I was never informed about until I chased them. Now I’m being told I should come and collect the phone myself. Do they even consider that people have full-time jobs and can’t just drop everything during the day to fix their logistics failure?

I’ve asked to speak to a supervisor. Apparently, one will get back to me. Still waiting.

It honestly feels like nobody in this company cares about customer service. No urgency. No accountability. No one is ****d to sort this out.

I’m paying for a service and getting nothing in return. At this point, I want someone competent to call me, give me straight answers, and most importantly — deliver my phone.

This whole experience has totally been unacceptable.