CS
Caroline S

1 reviews | Active since Jun 2016

27 Jun 2016, 13:15

Attempts to cancel contract since February 2015

<p>My accountant has been tempting to cancel contract A 308 since February 2015. Please take note that the company has undergone name change, the previous accountant has left as has the person previously in possession of the device. As such we do not know who the registered custodian of the account is, nor no passwords that may have been implemented. The company cannot continue paying for contract that is simply in our names but serves no purpose.</p> <p>Please advise urgently how to cancel as previous attempts have been unsuccessful including being given email addresses that don't exist</p>

0
Replies (4)
CS
Caroline S's update27 Jun 2016, 13:16
Reviewer Update

Account **********

MTN South Africa
MTN South Africa's reply28 Jun 2016, 13:41
Official

Dear Valued Customer,

Thank you for taking the time to raise your concerns with MTN.

kindly provide us with your contract number or account number in order for us to be in a position to investigate and resolve your problem accordingly.

warm regards

mike

REQ: **********

CS
Caroline S's update28 Jun 2016, 13:55
Reviewer Update
Account number A **********
CS
Caroline S's update28 Jun 2016, 14:02
Reviewer Update
If you are unable to view this account number please phone Caroline on **********