LS
Luke S
1 reviews | Active since Apr 2015
22 Apr 2015, 16:24
Attempting to get a cellphone contract
To whom it may concern,<br> <br> I have been an MTN customer since 2004 and I am sad to say that I am highly disappointed with the communication and service delivery that I have received from the company this year.<br> <br> Myself and my colleagues are qualified and EMPLOYED medical doctors. We have not been allowed to acquired cellphone contracts for the last 4 months, even though our credit record, as confirmed by TransUnion and your own system, is \good". We are continuously met with uninformative terms such-as \""High risk\"" and \""declined because of business rules\"". This is frustrating and a waste of time.<br> <br> Yearly"
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Replies (1)MTN South Africa's replyOfficial
05 May 2015, 15:54Hello DrSampson,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please be advised that i will escalate the matter to our Sales team management to investigate, please be advised that you can email me on *** and i will gladly assist you.
Please be advised that our sales department will also be in contact with you.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please be advised that i will escalate the matter to our Sales team management to investigate, please be advised that you can email me on *** and i will gladly assist you.
Please be advised that our sales department will also be in contact with you.
Thank you.
Kagiso
REQ:***
Best regards,
MTN South Africa's reply05 May 2015, 15:54
Official
Hello DrSampson,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please be advised that i will escalate the matter to our Sales team management to investigate, please be advised that you can email me on *** and i will gladly assist you.
Please be advised that our sales department will also be in contact with you.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please be advised that i will escalate the matter to our Sales team management to investigate, please be advised that you can email me on *** and i will gladly assist you.
Please be advised that our sales department will also be in contact with you.
Thank you.
Kagiso
REQ:***
Best regards,
