ATTEMPTED TO CANCEL CONTRACT-MTN RESPONSE LACKING

On 2015/01/22 I sent an e-mail to [Email Removed] informing MTN that I do not wish to renew my contract after it expires at the end of February 2015. I still have not received any reply thereto. <br> <br> During the week of 26 January 2015, I phoned the call centre. At the end of our conversation, the call cente agent advised me that MTN's records were updated according. <br> <br> I requested the agent to send me an e-mail in which the cancellation is confirmed, since other customers' posts revealed that their contracts were not (according to MTN's records) cancelled despite their oral requests thereto. <br> <br> I still have not received the requested written confirmation from MTN. I even submitted an internal complaint, but to no avail. <br> <br>