ML
Marc L
1 reviews | Active since Mar 2013
25 Mar 2019, 21:37
ATTEMPT TO **** - acquire all information required to open accounts
POTENTIAL **** WARNING!
I contacted MTN customer care about an error with their online portal.
The user is unable to receive an OTP and an error message is displayed fire to a server error.
I was the contacted this evening (25 March 2019) by Mamokiritle Seloma asking for ID number, full banking details address and MTN pin.
There should be no need for any of the details to diagnose the issue since it has happened on multiple accounts.
This appears to be an attempt to acquire my personal information without any indication as to why they would be required.
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Replies (2)ML
Marc L's updateReviewer Update
26 Mar 2019, 07:28That you for your speedy response.
I understand that there is a requirement to varsity the requests and authenticate your customers on some way.
I am willing to provide the information needed for that but a request for an ID number, residential address and full banking details is excessive and raises immediate red flags.
The account number and MTN pin should suffice to option the account details needed, an ID number should be sufficient for verification of the individual.
The following email was sent.
The last part appears to be an amendment to the initial request:
Thank you for your email.
Kindly provide us with your MTN account number in order for us to have access.
For security purposes kindly fill in the details below in order for us to assist with your query.
MTN PIN
ID
Address
Bank Name/ or Type of account
E-mail address/ work telephone number
ML
Marc L's update26 Mar 2019, 07:28
Reviewer Update
That you for your speedy response.
I understand that there is a requirement to varsity the requests and authenticate your customers on some way.
I am willing to provide the information needed for that but a request for an ID number, residential address and full banking details is excessive and raises immediate red flags.
The account number and MTN pin should suffice to option the account details needed, an ID number should be sufficient for verification of the individual.
The following email was sent.
The last part appears to be an amendment to the initial request:
Thank you for your email.
Kindly provide us with your MTN account number in order for us to have access.
For security purposes kindly fill in the details below in order for us to assist with your query.
MTN PIN
ID
Address
Bank Name/ or Type of account
E-mail address/ work telephone number
ML
Marc L's updateReviewer Update
26 Mar 2019, 13:46Will do shortly. Thank you
ML
Marc L's update26 Mar 2019, 13:46
Reviewer Update
Will do shortly. Thank you
