tP
thejal P
1 reviews | Active since Sept 2012
27 May 2015, 09:52
Att: Mr Sifiso Dagenham!
My monthly bill has been paid cash every month.last month I was cut off saying I short paid 225 which I paid.i made another payment of 1000 again on Monday and now I receive a message saying I owe over 2000! What nonsense is this! I have 3 contracts that have always come to around 1000 a month and I top up when my airtime runs out! Can't even get through to your call centre the line keeps getting disconnected! Absolutely useless and pathetic! I want answers and I want this sorted out otherwise I will take legal action! I want the ceo office to sort out this mess and I want a call from them. How can a bill around R 100 a month suddenly increase and I have been paying every month!
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MTN South Africa's replyOfficial
03 Jun 2015, 09:23Hello thardeo,
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We've perused your account and see that you've been in contact with our Chief Customer Experience Officer's office and the matter was dealt with accordingly.
A credit of R1316.45 incl. VAT was approved and allocated to the account on the 2nd of May 2015.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We've perused your account and see that you've been in contact with our Chief Customer Experience Officer's office and the matter was dealt with accordingly.
A credit of R1316.45 incl. VAT was approved and allocated to the account on the 2nd of May 2015.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply03 Jun 2015, 09:23
Official
Hello thardeo,
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We've perused your account and see that you've been in contact with our Chief Customer Experience Officer's office and the matter was dealt with accordingly.
A credit of R1316.45 incl. VAT was approved and allocated to the account on the 2nd of May 2015.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We've perused your account and see that you've been in contact with our Chief Customer Experience Officer's office and the matter was dealt with accordingly.
A credit of R1316.45 incl. VAT was approved and allocated to the account on the 2nd of May 2015.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***