Atroscious treatment from MTN
<p>I am now absolutely livid with MTN!!! My friend app**** for an MTN contract on Monday 16 January 2017 and it was approved today 19 January. He is also a new customer like I am. How is his contract application processed and mine is still pending?! How are you processing other contracts but not the ones from 13/01/2017?! Never in my life have I been treated this despicably. MTN just does not seem to care at all about their customers! This is atrocious behavior!!! My phone calls to ********** 667 are still not being answered. My emails to MTN are being ignored and not even the MTN shop's emails to the MTN supervisors are being attended to. I have sent a written complaint via email to the ombudsmen and will also be phoning them tomorrow morning. Your customers should not be subjected to such a horrific lack of service and neglect!!!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***