ATROCIUOS SERVICE

My wife and I were trying a sim-swap on a handset under her name but used mainly by our 11-year old daughter, whose phone had been cracked senseless. At first we bought the new sim card at the Greenstone branch, went home and called 173. After exactly -yesterday-5 turns with new agents to-ing and fro-ing with the same message and instructions, we were told that our new sim was defective. Then today we went to the branch to sort it out. We were met by the uninterested Mr Thuso (how ironic) who literally brushed us off and TOLD us to call 173. We went to the shop for help, not direction. He literally told us he's offline, and yet he could still sign up new customers. The sins of commission. At this point all our toys were out the cot, until Mr Smangaliso Mabena assisted. The call centre came with so-called security question, one of which was \which plan are you on"";the less said the better. We were given the name of Vivian as the person responsible for the st"""