Atrocious service from MTN

I have never experienced such atrocious service as I am exposed to of late with MTN; from Internet Signal issues to service calls logged with response/resolution thereafter on multiple occasions.

Customer Care (135 line) is so useless as you first queue for 10 to 20 min just to speak a very unhelpful so called "service champion", who will answer and keep silent so you can hang up and call again.

My Last Straw: I have just called 135 and spoke to an agent named Minenhle at about 12:01 pm who, after explaining the serious problem I am facing simply went silent and put me back into the IVR queue. My contract line has been suspended and there is also a ***** attempt at my number for contract application I know nothing about. Yet Minenhle simply wouldn't care about any of this.

MTN's service is at its worst ever. I need to consider porting to a better network provider.