Atrocious service from MTN

MTN service is absolutely atrocious. On August 29th, 2025 I called MTN from 8:30 until 15:30 to get assistance to call an international call. The staff that answered my calls:- sounded half asleep, rude, unprofessional, ***********, unskilled and had no knowledge of how to help me and also put the phone down on me.

All calls are recorded, no doubt MTN can go back and listen to the recordings and how many times i called.

Basically, i needed to call a business landline in Europe and was told I do have international roaming. What they didn't tell me is that i can't call internationally. Not having purchased this sort of airtime before, the call centre person told me to dial...*135*2# Which obviously wasn't incorrect. I asked Mr Google and was given the information. After I bought this airtime, i still could not make any calls out of South Africa. This international airtime was never used since i could not call out. I have asked for a refund and was told they do not refund airtime, although i was told to purchase the airtime by MTN.

Secondly, I called MTN and asked what was the process to cancel my contract. I was told since my contract ends on November 11th, i should call on 15th September to log a query to put in a cancellation notice on October 11th for one month. I called in as advised and was told I need to pay an early cancellation fee because they do log cancellations in advance. Explaining that i will not be in the country on that date, it might be a bit difficult. I spoke to at least six people today having been transferred form one department to another.

The service level from MTN is zero.