Atrocious service from MTN!

Absolutely appalling service from MTN SA. On the 24th November 2023 I app**** online for one of their Black Friday Mobile deals, submitted all my details and was duly emailed to confirm my application. On the 27th November I received an email stating my order had been processed and I will be contacted for delivery soon. Two days later DSV contacted me to inform me of delivery and the documents I would need to have available which I had arranged for. The deal in question was for the Mobile Internet package which was R299 for 200Gb data, which would also come with a router, take-a-lot voucher and Disney+ subscription. When the driver arrives he comes with just a sim card and tells me MTN will process the contract and then send me the remaining items, and that activation will be within 24 hours.

I then receieved an email that same night stating I would expect to pay in excess of R2000 if I use over the allocated data. The receipt of that email prompted me to believe that the card was active, so I slotted it into my phone but no such luck. So I contacted MTN and they said they would get back to me.

It's been 4 days and the last response was "We have escalated your query and are awaiting feedback we will inform you as soon as we get feedback"

How are these *****s still allowed to operate when they can't get a simple data deal right? Never have I experienced such pathetic customer service. Dealt with Cell C all my life and I've never had this disgusting treatment as a client. If MTN cannot offer what they advertise, I want my documents back and my details removed off your system!