Atrocious service delivery indeed

I do not understand why your call center agents lack that sense of courtesy in how they handle cases. I have been sending through my documents since Wednesday to your new applications department for a contract but the email address given doesn;t work. I have been getting emails back that it has been undelivered as that mailbox is FULL. There is nothing wrong with my email account, my phone, laptop you name it, okay Pretty!! . I'm computer literate, i know how to send emails and would know if there is something wrong. Plus, there are no managers around to assist??? A company as big as MTN doesn't have people that deal with escalated queries?This is APPALLING. I am quiet disappointed as I have always praised this company based on the service I have been receiving prior this incident. I am considering taking a contract through Vodacom instead. At least i won't have to deal with such incompetence.#rudestaff #lackofcustomersrelationsskills<br> #customerloyaltyfailure #brandfail