atrocious service, cancellation within the cooling off period.

Ill commend them on their online sales and delivery. super-fast and super-efficient. the contract was taken on Tuesday the 02/09/2025 after 3pm and i was delivered Wednesday the 03/09/2025 at 10.30am . however, the horrors began. the items router or sim wouldn't work, then they said i wasnt rica'd then they said it was activation issues. then the story changed after every phone call. eventually on Saturday i requested a cancellation. i called on Monday again i was transferred from pillar to post being told it was cancelled. then when i called back someone says it hasn't been cancelled. then eventually to Today the 09/09/2025. i was contacted by a lady at 10.10 am who advised me i needed to go the nearest MTN store. i told her id go to Hyper by the sea MTN. she said i needed to drop the item off and get an RMS number . when i reach there i speak to a gentleman who said they are a franchise and they dont deal with cancellation of 24-month contract deals, they deal with month to month. i ask him to call the call center cause i was told something else we need to get to the right story about needs to happen. so we speak to a lady whose name evades me at the moment. once we spoke to her reference ***- she tells them the same story i was told. the MTN store guy Craig tell her that is not their process and they dont have access to that. She then places us on hold indefinitely before transferring us back into the call-center queue for someone else to assist who has no idea we were transferred. I have ran out of airtime calling these people getting different versions of the process. im done. i regret taking this contract. its not worth the hassle and if the service is this atrocious now and we havent even started using their service . im afraid to know what will happen in 24 months. someone needs to get this device asap.