1 reviews | Active since May 2017
Atrocious service
<p>MTN you very consistant in bad service delivery. Last week Friday i finally got through to the cancelling department and i cancelled my contract. However that was not the case because my number failed to port to another BETTER subscriber. And the next day what do you know, mtn loaded account with data and minutes like i never CANCELLED. Called in again and i was told that one system is showing that my number moved to prepaid while the other is still on contract.....On my call for cancellation was to make sure that my last payment is in May 2017. And now i can not for the life of get through the cancellation department. I been transferred countlessly with no success. Why do you thrive on bad service delivery, i am beyond angry. i want my contract to be terminated....and port my number. This is bullying at its very best, im stuck now because i cannot port my number.....WHY.....WHY......WHY.</p>
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with your ID no so that we may investigate further.
Kind regards,
Ishie.
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with your ID no so that we may investigate further.
Kind regards,
Ishie.
Another week of my number still being on contract and you declining my port application. That is enough, so you win but you should know that you will no long be getting be paid for your failure. I will continue to enjoy your data and minutes for no pay from my side because I have cancelled my contract. So if you wish to keep me as your contract customer I will stay without paying because you choose to bully me!!!!Im so over MTN.......
Another week of my number still being on contract and you declining my port application. That is enough, so you win but you should know that you will no long be getting be paid for your failure. I will continue to enjoy your data and minutes for no pay from my side because I have cancelled my contract. So if you wish to keep me as your contract customer I will stay without paying because you choose to bully me!!!!Im so over MTN.......