Atrocious Service

<p>All I want is to just cancel my contract. Initially I only had a query that I needed to be resolved but the lack of service since 8th November 2016 led me to cancel. Not even a Team Leader would return my call.</p> <p> </p> <p>I took out a contract in August 2016. The MTN Direct agent advised me that the cancellation fee is an extra month's subscription plus my current invoice, which I agreed to.</p> <p> </p> <p>Retentions sent me a quote on the 24th of November 2016 and I responded to them on the 28th of November 2016 requesting details of the amounts charged as I did not agree with it. It has been more than a week and I still have not received any feedback or a response. I would have liked to have the issue resolved before the 14th of December as the data comes ion on that day and then I will be billed again. My data will then expire within a month again once the contract is cancelled.</p> <p> </p> <p>MTN should really look into the poor service from some of the call centre staff.</p>