1 reviews | Active since Jun 2015
Atrocious service
<p>Insurance claimed was submitted 7 days ago and still no feedback has been received. Teh call centre was then called.after waiting 18 minutes and listening to irritating music, I finally gave up. My second attempt is in progress. I have been on hold for 41 minutes. The level of service is pathetic and I would Iike to not be involved with this company any longer.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Unfortunately the dismal service continues. I can never get through to the MTN insurance area to assist. When i get through the normal call centre, my call is always dropped. What must a person do to get service - email the CEO?
Unfortunately the dismal service continues. I can never get through to the MTN insurance area to assist. When i get through the normal call centre, my call is always dropped. What must a person do to get service - email the CEO?