1 reviews | Active since Oct 2013
ATROCIOUS SERVICE
Now i really don't know what to do......<br> <br> Your service is really HORRIFYING, after such a long time my device being fixed. It got delivered today and GUESS what it just switches off and ends calls when i try to make calls or even when i receiove calls. It's not even 3 HOURS but the device is not working. And the courtesy phone was taken when the RAM couriers came to deliver the device.<br> <br> I WANT A NEW DEVICE AND ADVISE WHICH MTN STORE I CAN GO TOO. I DON'T HAVE A PHONE NOW WHERE I CAN BE REACHED.<br> <br> I SHALL GO TO AN MTN STORE NEARBY AND DEMAND A PHONE THEN LEAVE THE S**** PHONE that was \FIXED\" ...<br> <br> NB: I DON'T NEED YOUR PETTY EXCUSES, STILL WAITING FOR SHEILA FROM THE SOCIAL MEDIA MTN TO GIVE ME FEEDBACK THAT WAS LAST WEEK 23/03/2016.<br> <br> Got a call from Marissa who assured that the device would be delivered today.. which it did but ITS JUST DAMAGED MORE.<br> <br> SO YOU GUYS NEED TO MAKE NOTE ON YOUR SYSTEMS THAT WHEN I GO TO ANY MTN STORE THEY SHOULD ASSIST.<br> <br> Cause even the MTN INSURANCE CALL CENTRE NUMBER IS ****** USELESS *** IT JUST RINGS.<br> <br> Check with my cellphone/ID number for policy information and call me on the other number that is assigned to my contract."
Thank you for your post.
Please accept our apologies for the inconvenience experienced. As per our records our Insurance department contacted you on the 07-04-2016 to resolve the matter.
We would like to assure you that we are actively working to improve our service levels
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced. As per our records our Insurance department contacted you on the 07-04-2016 to resolve the matter.
We would like to assure you that we are actively working to improve our service levels
Kind Regards,
Zukiswa
REQ:***
