1 reviews | Active since Mar 2018
Atrocious service
I am absolutely disgusted with the service I received. I recharged for R50 and the next day my airtime was gone. When I called the call center I was told it’s for an international call I had made when I asked to where,no one could tell me. After all of this I was then told Mobicel deducted the money. For what I don’t know, Mobicel has nothing to do with theMTN network. To make matters worse, i spoke to a Team Leader, very useless human being, a waste, Tylene Gapalsamy, who told me ‘there is nothing’ she can do.
All I want is for my airtime to be refunded and dont tell me about Mobicel. I doubt that’s even going to happen the way MTN is so ridiculous, it’s unbelievable.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an escalation has been sent to the Pre-paid Division to assist and advise on what had depleted the airtime that was recharged. Kindly note a call back will be done to advise on the outcome on the request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an escalation has been sent to the Pre-paid Division to assist and advise on what had depleted the airtime that was recharged. Kindly note a call back will be done to advise on the outcome on the request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin