CB
Charl B

1 reviews | Active since Nov 2010

29 Dec 2016, 15:18

Atrocious customer service from mtn

<p>For the last month I have had terrible data signal at home. I have filled in the coverage form in twice, I have mailed the coverage letter and even sent it to them via Facebook. They never ever get back to me. All they ask for is my contact details whenever I complain on their Facebook page but never contacts me. I have 3 contracts with them and all of them has the same problem. It's impossible to do online banking as the signal is too weak. My wish is for them to fix the problem but so far nothing from their side. </p>

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Replies (2)
MTN South Africa
MTN South Africa's reply15 Jan 2017, 18:22
Official

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

Please be advised that the matter has been escalated to the relevant supervisory team for further assistance.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
REQ:***

CB
Charl B's update15 Jan 2017, 18:42
Reviewer Update

Good day, thank you for the reply. The matter was sorted out on Friday.

Thanks again.