ATROCIOUS CUSTOMER SERVICE BY MTN

Do not take out a contract with MTN! PUNT! I bought a sim card contract online, they could not port my existing number and I have tried to cancel this contract, since November 2021, which was eventually cancelled today, 28 January 2022, after so many calls to them, that I have lost count. I was sent from pillar to post, then I must phone them, then I must go the shops, then back to phoning them. They even gave me a Foschini number at one stage to phone - and all these phone calls I had to make from my Telkom prepaid number, they didn't even had the decency to contact me back or email me to give me an update. The only notifications I received were that a query lodged with them was opened and then to be notified, that it had been closed, with no update whatsoever. The best of all is that they advise you to contact 083 135 and dial option 3 (retentions) but this option is to actually port a number. I had to actually dial this number from my phone to show this to the shop assistant, who insisted that I must make use of the beforementioned option to cancel my contract with MTN. He ended up acting "oh so surprised" and gave me retentions' direct contact number. I had to, this morning, threaten the consultant at retentions with contacting his manager, for him to return my call and eventually cancelling my contract . NO CUSTOMER SERVICE WHATSOEVER! So good luck to anyone taking out a contract with MTN. I will rather stay with Telkom than take out a contract with MTN, ever again!