Atrocious Customer Service

<p>I am appalled at how MTN treats their customers. It all started on 25th Aug 2016 when I went to upgrade instore I was then told that there was a recent upgrade dating 18 May 2016 and was told to call the contact centre to have it resolved. I have since spoken to a number of agents who can't even advise me what phone I upgraded to, what my supposed new package is and where the phone was delivered to. I then was told to send an affidavit and copy of my ID which I did on 20th Sept 2016 and was told a turn around time of 21 working days,it is now the 15th Nov and still no resolution. Endless promises have been made and I have spoke to supposed managers and operations managers at the call centre that don't take accountability,have no sense of urgency or are knowlegeable of the MTN brand. MTN lacks efficient customer services, empathy and dont care for their customers. They lack integrity as they are ***** and ******* who are only pleased to debt my account but can't offer high level of customer service. I am at a point where I want to report MTN to ICASA as they mislead their customers.</p> <p>These managers that are meant to represent the brand Jolene Thambiran , Phokela Daniel Moabelo and their OPs manager Sandile Thekiso are a joke and aren't professional and don't have personalised customer service. No one at MTN has taken accountability,they keep shifting blame for this ********** contract. I need a resolution to this matter as soon as possible because MTN is quick to debt my account but aren't quick to resolve my query. This has gone on for far too long and I am sick and tired of chasing them around. Their FB page is just as useless as their call centre and something needs to be done about this!! I can't even express how disappointed I am in MTN and the customer service they offer. It is the most atrocious service I have had the displeasure to receive.</p>