Atrium MTN store Poor Service

<p> </p> <p> </p> <p>So on Black Friday MTN ran a good special, so I went to the store to purchase this deal. I wanted it on my two numbers. One number was on prepaid and one was on a month to month contract both with another service provider.</p> <p>The consultant at the store advised that it won’t be possible to move the number that is on a month to month contract and was out of a 24 month contract, I told him to please check with his manager but he was confident that it can’t be done so me just being a customer didn’t feel to pursue this further as i wasn’t trained on the policies and procedures. I left after signing the contract for my prepaid number on the 25th November 2016</p> <p>On Cyber Monday the deal was run again. A friend advised me to call the La Lucia branch, so i called and they without a doubt said yes it is possible to move the month to month contract number. So i went to the store and during the application process the lady showed me on the system that i will have two application one being at Atrium and one at la Lucia and I will be getting two different statements, so i said that doesn’t matter. </p> <p>A few days later the contract taken out at La Lucia was approved. Because getting off from work is an issue i called the Atrium branch numerous times and got no answer after trying for a couple days. So i finally when to the store to see where is my application sitting. He then shocked me by saying my application was terminated. At no point was i advised that this would be risk when i took out the second application the La Lucia branch and i watched the screen step by step when i was at the La Lucia branch and at no point did the consultant cancel my first application that was taken out at the Atrium. I requested that this be disputed as it is possible there was a system glitch.</p> <p>A few days later I got a sms to say the application is approved. So I was then relieved that it was sorted out. Seven days later I went to check my balance to see if the promo data and minutes was available and there was nothing there. So I called the call centre and he advised that I go to the store and tell them to send the query. The call centre also sent a query. </p> <p>So i went to the store and had to explain my whole story again as the previous people that assisted weren’t in. The lady sent a query and advised that it will take a couple day for a response and she will call me when they receive a response. </p> <p> I am becoming really frustrated with this store.</p> <p>1. All of this would have been alleviated if the consultant knew it will be possible to move a month to month contract. I had to stand in a line for 2.5hours on the Cyber Monday because he didn’t know his procedure. </p> <p>2. The never answers their phone so one has to make time to rush to the store. When i mentioned it in store that they don’t answer they said they might have been busy. i called numerous times and i don’t believe it is true because to prove a point while i was in the store with me being the only customer I dialled the number and no one acted on answering because you couldn’t hear the phone, they said it stays in the back room. So clearly if they were interested they would have a second phone in front if they were interested in entertaining customer’s calls</p> <p> I expect nothing less than what i signed for in the store on the 25th November 2016 and all internal issues must be dealt with by MTN and the MTN store. </p> <p> </p> <p> </p> <p> </p> <p> </p>