At MTN the word Escalate = Obliterate/Eliminate

In November 2017 I made use of the MTN 'Black Friday' data deal 30+20. Almost every month I was running out of data. On 7 September 2018 I went in to the local branch and explained my predicament. (I have previously phoned Customer services and was promised a quick response) The branch "escalated" my query with ref no 1- ********** 3022 and a promise of -resolved in 48 hours- On 14 September 2018 I went to the Branch again. This case was again "escalated" On that same day I e-mailed a photo of contract to the agent at ********** and on the 15 September I returned to the Branch and handed them the original contract to copy. Mr Fourie informed me that the wrong deal (10Gig) was allocated to me and that MTN will rectify this On 23 September 2018 I made an on-line complaint to MTN on the Web page. I sent a copy of this complaint to the agent mr Fourie on the same day. On 24 September 2018 he rep**** to my email and said that the complaint was once again "escalated" . Till today, - 30 September- no reaction from MTN.