GB
Grant B

1 reviews | Active since Sept 2011

08 Jul 2015, 16:35

@#$^@^^# pathetic Service

I had been inquiring about the availability of the P8 handset. Not a single staff member at the store has any information. They keep saying that haven't received any information from their Head office. While Vodacom have the device and staff who actually assist you with all your questions. <br> <br> I have to ask them to take my details so that they can call me when they have more information. They seem completely disinterested in what they are employed to do. You might as well close both stores. The staff at the Checkers shop do not give a damn. I had to ask them to aswell to take my number to contact me. <br> <br> Head office is making your staff look bad. you are not giving them the information that, we the paying customer want. While I am convinced that you do not care about one client, maybe you should at least care about your staff who need to sell to the public<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply16 Jul 2015, 10:38
Official
Hello G.K. Bolton,

We apologise for any inconveniences caused as a result of this. We understand the frustration you have.Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements .

Warm regards,
Makhanani
MTN Service Provider
REQ:***