ASSISTANCE PLEASE
I took out a new contract on the 3rd of January. On the 6th the phone was still nog activated. I went to the store and they did RICA the phone but it still did not work. They called and gave me a refrence number and said I must wait a day and call again and the problem should be resolved. I waited until todat, the 8th and went to mtn again. They said I must wait ANOTHER 24 HOURS so they can make sure the sim is faultily. I had this phone for almost a week with it NOT working but they keep telling me they need to make sure it is faulty. Am I going to get a discount for having a phone and not being able to do ANYTHING WITH IT BECAUSE MTN CANT JUST GIVE ME A SIM CARD THAT WORKS???
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MTN South Africa's replyOfficial
08 Jan 2018, 14:24Thank you for your post.
We sincere apologized for any inconvenience incurred.
The Sim card is not Rica Barred, we pick up usage from the sim card.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply08 Jan 2018, 14:24
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The Sim card is not Rica Barred, we pick up usage from the sim card.
Kind Regards,
Alice van der Merwe
Best regards,
's updateReviewer Update
08 Jan 2018, 14:31THE SIM CARD DOES NOT WORK. WE WENT TO THE MTN SHOP AND THEY DID DO THE RICA. IT IS STILL NOT WORKING. I DONT KNOW WHICH NUMBER YOU CHECKED BECAUSE I DID NOG EVEN GIVE YOU THE NUMBER I AM TALKING ABOUT. ********** 032. IF YOU COULD TRY A LITTLE HARDER TO BE OF ASSISTANCE.
's update08 Jan 2018, 14:31
Reviewer Update
THE SIM CARD DOES NOT WORK. WE WENT TO THE MTN SHOP AND THEY DID DO THE RICA. IT IS STILL NOT WORKING. I DONT KNOW WHICH NUMBER YOU CHECKED BECAUSE I DID NOG EVEN GIVE YOU THE NUMBER I AM TALKING ABOUT. ********** 032. IF YOU COULD TRY A LITTLE HARDER TO BE OF ASSISTANCE.