VF
VICTOR F
1 reviews | Active since Oct 2015
06 Oct 2015, 12:53
Asked for my debit order date to be changed back
I asked for debit order to be changed to 7th of each month . was not told I then had to pay a double payment which I could not afford as a pensioner . Asked for it to be changed back to 1st day and received emails confirming the change but nothing happened . This has been going on for about 5 months , me being double debited and has cost me about R 800.00 in bank fees . I went into their office in Allandale and asked them to change the date , it was done and I got an sms from MTN saying my the change had been made and my date is now 8224 OF EACH MONTH !!!
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MTN South Africa's replyOfficial
06 Oct 2015, 15:16Hello DIREXEL,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The debit date has been changed today from the 7th to the 1st. The double debit is due to the unpaid debit orders returned unpaid. Code 36 means that you have stopped the debit orders and code 30 no authority to debit.
Please can you send the bank statements for the bank charges to pass the credit against the MTN account. I have sent the email to you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The debit date has been changed today from the 7th to the 1st. The double debit is due to the unpaid debit orders returned unpaid. Code 36 means that you have stopped the debit orders and code 30 no authority to debit.
Please can you send the bank statements for the bank charges to pass the credit against the MTN account. I have sent the email to you.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply06 Oct 2015, 15:16
Official
Hello DIREXEL,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The debit date has been changed today from the 7th to the 1st. The double debit is due to the unpaid debit orders returned unpaid. Code 36 means that you have stopped the debit orders and code 30 no authority to debit.
Please can you send the bank statements for the bank charges to pass the credit against the MTN account. I have sent the email to you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The debit date has been changed today from the 7th to the 1st. The double debit is due to the unpaid debit orders returned unpaid. Code 36 means that you have stopped the debit orders and code 30 no authority to debit.
Please can you send the bank statements for the bank charges to pass the credit against the MTN account. I have sent the email to you.
Kind Regards,
Alice van der Merwe
***