JA
Jaco A
1 reviews | Active since Oct 2010
07 Apr 2016, 12:50
Ask to cancel contratc in Nov 2015 but still activ
I asked Mtn to cancel my contract on the 11 November 2015 because of enormous bills received; I also have wifi at home and don't require this data contract anymore.<br> The contract was 2 years old so I was within the rules to cancel.<br> After numerous phone calls and e-mails the contract is still active. I really don't know what else to do to get the contract cancelled.
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Replies (1)
MTN South Africa's replyOfficial
08 Apr 2016, 15:27Hello JAucamp,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have now cancelled your contract and migrated your number to Prepaid. We have also logged a request for the necessary credits to be passed so your account can be up to date with payments.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have now cancelled your contract and migrated your number to Prepaid. We have also logged a request for the necessary credits to be passed so your account can be up to date with payments.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply08 Apr 2016, 15:27
Official
Hello JAucamp,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have now cancelled your contract and migrated your number to Prepaid. We have also logged a request for the necessary credits to be passed so your account can be up to date with payments.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have now cancelled your contract and migrated your number to Prepaid. We have also logged a request for the necessary credits to be passed so your account can be up to date with payments.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***