1 reviews | Active since May 2016

12 Aug 2019, 14:02

As usual, poorly trained store staff, Nothing new!

I recently signed up to Mtn and got what I thought the best deal of all time. As usual it was the biggest LIE! I was told that I will receive 30GB data for signing up, but as usual, because of MTNs poor staff training regiment, I was not told that I could use it as I want. I got some stuff off the internet and regularly checked how much was left. This morning, my new data got reloaded and I still had 11GB of data left. Then I get the msgs, 50, 80, 100% of my monthly data is gone. All of a sudden I am disconnected from the internet. I checked my balance and it said 11.4GB. So I call to find out whats going on. Then the friendly lady says that I cant use it as I see fit, like it was in the past, no.... So much is for Disa, so much for ******* book, so much for whatssapp and so on.... If I was told this in tje beginning, I would of used the data much, much more wisely. When you request a balance it doesn't sayor give that breakdown... No! All it say is 11.4GB

Qs per usual, mtn has caught me out with the TRICKS AND CHEATS(T's&C's)! I am so sick of these dishonest companies hiding behimd the Tricks and Cheats claise. They should ban that in South Africa and in the entire world. This gives wiggle room for dishonesty. IF I can help anybody with this post, it will make up for the whole month that I now have to be disconnected from the internet. NO EMAILS... SO I CANT GET EMAILS FOR NEW JOBS, SO HOW WILL I EARN MONEY TO PAY THEM? Mtn.... You can call me on ***, because I cannot check my emails or get back on here, unless I connect to an open wifi network.... Too much hastle. As is writing this post. Had to go find an open wifi Hotspot.

Please dont get caught in MTNs TRICKS AND CHEATS WWW!

0
Replies (1)
MTN South Africa
MTN South Africa's reply23 Aug 2019, 14:47
Official
Good day  Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.  We will investigate and provide you with feedback. 
  Warm Regards 
Sizwe Schoeman Complaints Management Team