As always, MTN blunders!
<p>I need to know who authorised that you can uncap my billing, as I took a phone for R169.00. When I was making a call I get an SMS saying I will start incurring additional charges. On what grounds? You are not authorized to ***** from me. Is it because Im black? You have been doing as you please with my Finances for years and everytime I have to asks you to redeem yourselves, this is utter *******.</p>
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MTN South Africa's replyOfficial
02 Aug 2017, 16:48Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have evaluated your account and picked the package that you took its an open line package,meaning once the free minutes are finished you will start incurring additional charges.
Please visit the Mtn branch to rectify the package if it's not the one you requested for.
We would like to assure you that we are actively working to improve our service levels.
regards
mike
Complaints Management Team
Reference Number: ***2
Best regards,
MTN South Africa's reply02 Aug 2017, 16:48
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have evaluated your account and picked the package that you took its an open line package,meaning once the free minutes are finished you will start incurring additional charges.
Please visit the Mtn branch to rectify the package if it's not the one you requested for.
We would like to assure you that we are actively working to improve our service levels.
regards
mike
Complaints Management Team
Reference Number: ***2
Best regards,