EW
Erwin W
1 reviews | Active since May 2012
28 Sept 2015, 10:55
Artime disappearing
I've been with MTN for over 15years, recently I would purchase airtime and then it would just disappear. This happened on many occasions. I've contacted them to report it and I was told that something is running in the back ground, which is a lot of bull, my data is always disconnected. I've then tried to call the next day 173, because I've loaded airtime again and the operator told me that I've exceeded my monthly call limit to the call centre
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MTN South Africa's replyOfficial
28 Sept 2015, 17:11Hello erwinw,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Best regards,
MTN South Africa's reply28 Sept 2015, 17:11
Official
Hello erwinw,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Best regards,