KM
Khona M
1 reviews | Active since Feb 2015
29 Jul 2015, 09:35
Artime
A friend of mine sent me airtime on Sunday, when I tried making calls I was informed that I have insufficient airtime. In less than 15 minutes, I received an sms that I have been awarded a R100 airtime, which one usually gets when an airtime of at least R11 is spent.<br> Can I pLease get my airtIme back. Im tired of being ****** by MTN.
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Replies (1)
MTN South Africa's replyOfficial
11 Aug 2015, 10:51Hello cmcinga,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
How much airtime did you loose so we can check for you?
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
How much airtime did you loose so we can check for you?
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply11 Aug 2015, 10:51
Official
Hello cmcinga,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
How much airtime did you loose so we can check for you?
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
How much airtime did you loose so we can check for you?
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,