ARROGANT SERVICE FROM MTN

Good Day,

I am very disgusted in the pathetic service that I have been receiving from MTN over the passed 3 weeks. I have been in contact daily following up on my claim and daily I receive shocking response on how MTN deals with their customers. The delivery of my new device was delayed by more than a week , each day the courier service had an issue with supplier whereby the device was not available to collect. No one has informed me if stock availability was an issue, instead I just received empty promises. One day I called to follow up and the consultant kept giving me the same feedback and nothing was being done to escalate the matter, I demanded to speak to a manager. The consultant told me that the manager was busy and I said I will hold, I ended up holding for almost an hour and the manager still refused to take my call.

I eventually received my device yesterday and I saw that it was not the colour of my previous device (Blue) and I received black. I called the insurance and they told me there is nothing they can do as it depends on the supplier, what the supplier dispatchers and should just accept what i am given.I Called MTN store at Clear Water mall and they told me the insurance needs to give the instruction to exchange.

SO MAY I PLEASE HAVE THIS DEVICE CHANGED I WILL NOT PAY FOR SOMETHING THAT I AM NOT HAPPY WITH. CAN MTN FOR ONCE JUST LET THE CUSTOMERS NEEDS COME FIRST. IN ESSENCE NOBODY AT MTN GIVES A HOOT ABOUT YOUR COMPLAINTS THERE IS NO ONE THAT ADDRESSES ANY COMPLAINTS, I AM FORCED TO DEAL WITH THE ARROGANCE AND LACK OF ANY FORM OF ASSISTANCE JUST TO GET AN ANSWER. THE INSURANCE DEPARTMENT DOES NOT RESPOND NOR DOES CUSTOMER SERVICE. THE STORES ARE JUST AS PATHETIC UNHELPFUL.