Arrogant- service consultant- Mark Steyn

A year ago Mtn had a special with the Samsung S9 and another Samsung handset for an amount of four hundred and something, but due to me having two separate contracts the amount would be R630 until February 2018 and Mark the service consultant verbally said that it would change March 2018 to (R320) but this never happened, even when saying on the day when i was at mtn, tygervalley that everything would be fixed personally by him. My partner Delanaux have been liasing with Mark via email and Mark's tune has CHANGED. - NOT IN A GOOD WAY. I am a service consultant myself hence, my partner trying to attempt to resolve this matter with Mtn as i really do not have the time to play this cat an mouse game . We asked Mark to find the yellow trader book of last year where the special was in, to no avail. The amount was changed for one month to three hundred and something i do not have the exact amount now, but the very next month reverted back to old amount of six hundred and something. I have the very disturbing correspondence between Mark and my partner, and Mark's emails over time has become RUDE. Who gives a mere service consultant the right to send out ****y and rude emails when they should be attempting to resolve matters. I am disgusted Mark's behaviour. I have all the emails printed out as well. I have been a MTN CLIENT FOR YEARS and this is the thanks mtn gives me.